PrivacyPolicy

Last updated: [16th May 2020]

Summary:

We respect the EU’s General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us. You won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something you might later regret.

Our policy covers

  • Why we value your privacy
  • How we collect information
  • What information we hold
  • Where we store your information
  • What we use your information for
  • The steps we take to keep your information private
  • Changes to the policy

We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We’re uncomfortable with the information companies, governments, and other organisations keep on file, so we ask for only the bare minimum from our customers. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.

How we collect information

We ask for contact information including your name and email address, on our website contact form so that we can reply to your enquiry.

We use Google Analytics to monitor website performance and to see how we can improve the website for future visitors. No personal information is collected here and means you cannot be identified.

This site utilises caching in order to facilitate a faster response time and better user experience. Caching potentially stores a duplicate copy of every web page that is on display on this site. All cache files are temporary, and are never accessed by any third party, except as necessary to obtain technical support from the cache plugin vendor. Cache files expire on a schedule set by the site administrator (generally 7 days at the most) but may easily be purged by the admin before their natural expiration, if necessary.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

What information we hold

When you contact us by email or through our website, we collect your name and email address.

If you do business with us, we also collect your business name and bank details and keep records of the invoices we send you and the payments you make.

When you contact us by email or through our website, we store your information in [Office 365], which is the marketing platform we prefer, If we do business, we store your information in our accounts software, [FreeAgent]. We chose these systems partly for their commitment to security.

What we use your information for

We will only use your contact information in order for us to reply to your messages that have come in via the website, or, via email direct. We will use your information to send you invoices, statements, or reminders.

The steps we take to keep your information private

Where we store your information in third-party services, we restrict access only to people who need it. We generally only keep hold of the main admin username and password of the website, these are kept and stored in [Dashlane], an encrypted password manager, use a different, randomly generated password for each service, and never use the same password twice.

The computers we use are protected by a passcode or fingerprint access. These computers ask for authentication whenever they’re started or after 5 minutes of inactivity. Our mobile devices are also protected by a fingerprint or facial recognition.

Changes to the policy

If we change the contents of this policy, those changes will become effective the moment we publish them on our website.

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